Shipping policy

Last Updated: October 21, 2026

At Hubcanto, we aim to provide a clear and convenient shipping experience. This Shipping Policy explains our shipping rates, order processing procedures, estimated delivery times, and tracking arrangements for purchases made through hubcanto.com.

1. Shipping Rates

We currently offer the following shipping options:

Standard Shipping: $12.99 for eligible orders totaling $0.00–$39.98.
Free Shipping: Available on eligible orders totaling $39.99 or more.

The applicable shipping charge will be displayed at checkout before you complete your purchase. If an order qualifies for free shipping, the standard shipping charge will not apply.

Shipping eligibility and available destinations are determined by the options presented at checkout.

2. Order Processing Time

Orders are generally processed within 1–3 business days.

Business days exclude weekends and applicable public holidays. Orders placed during weekends or holidays will generally begin processing on the next business day.

Processing time refers to the time required to prepare an order for dispatch. It is separate from the time required for delivery.

During periods of high order volume or other operational delays, processing may take longer than usual.

3. Estimated Delivery Time

After dispatch, standard shipping generally takes an estimated 7–15 business days.

The overall estimated timeframe, including processing and shipping, is approximately 8–18 business days.

These timeframes are estimates rather than guaranteed delivery dates. Actual delivery times may vary depending on the destination, carrier operations, customs procedures, weather, and other circumstances.

4. Order Confirmation and Tracking

After placing an order, you should receive an order confirmation email containing the relevant order details.

Once your order has been dispatched and tracking information is available, we will provide tracking details by email or through the available order-tracking service.

Please allow time for tracking information to become active after dispatch. Carrier systems may not show movement immediately.

5. Shipping Address

Customers are responsible for providing complete and accurate shipping addresses, including the recipient's name, street address, city, postal code, and contact information where required by the carrier.

If you notice an error in your shipping address, contact service@hubcanto.com as soon as possible.

We will try to assist with corrections before dispatch, but address changes cannot be guaranteed once an order has been processed or shipped.

6. Delays and Delivery Issues

Delivery may be delayed by circumstances beyond our reasonable control, including severe weather, transportation disruptions, customs inspections, public holidays, or carrier service interruptions.

If your order appears to be delayed or tracking has not updated for an extended period, please contact service@hubcanto.com with your order number. Our customer service team will review the available tracking information and explain the next steps.

If a package is marked as delivered but you cannot locate it, please check the delivery location and contact our customer service team. We will review the available information and explain the appropriate next steps in accordance with our policies and applicable law.

7. Customs Duties and Import Taxes

For shipments that cross international borders, customs duties, import taxes, or other fees may apply depending on the destination and local regulations.

Unless otherwise stated at checkout or required by applicable law, customers are responsible for any applicable customs duties or import charges imposed by the destination country.

Customs processing may also affect the estimated delivery timeframe.

8. Incorrect, Damaged, or Missing Items

If your order arrives damaged, contains an incorrect item, or appears to be missing an item, please contact service@hubcanto.com.

Include your order number, a description of the issue, and clear photographs where applicable. Our customer service team will review the information and explain the available resolution, which may include a replacement, refund, or another appropriate solution depending on the circumstances and applicable law.

Please contact us before arranging a return so we can provide the appropriate instructions.