Contact information
Thank you for visiting Hubcanto. We value our customers and aim to provide helpful support for questions about products, orders, shipping, returns, refunds, and other website-related matters.
Customer Support
For assistance, please contact our customer service team by email.
Email: service@hubcanto.com
Website: https://hubcanto.com
Customer Service Hours
Our customer service team is available during the following hours:
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Monday–Friday: 9:00 AM–6:00 PM (UTC+8)
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Saturday–Sunday: Closed
We aim to respond to customer inquiries within 1–2 business days. Response times may vary during public holidays or periods of high inquiry volume.
When contacting us about an existing order, please include your order number, the email address used for the purchase, and a brief description of your question.
Business Information
Business Name: Gucheng County Qizhishang Trading Co., Ltd.
Business Address: No. 003, Shuncheng Street, Chengguan Town, Gucheng County, Xiangyang, Hubei Province, China
Official Website: hubcanto.com
Returns and Refunds
If you wish to return a product, request a refund, or report a damaged or incorrect item, please email service@hubcanto.com before sending any product back.
Our customer service team will review your request and provide the appropriate instructions. Please do not send returns to the business address listed above unless you have received specific return instructions.
General Inquiries
We welcome questions about our products, order status, shipping arrangements, and store policies. Please email us with the relevant details, and we will assist you as soon as reasonably possible.
Thank you for choosing Hubcanto. We appreciate your interest and look forward to assisting you.