Refund policy

Last Updated: October 21, 2026

At Hubcanto, we want you to have a clear and straightforward shopping experience. This Return & Refund Policy explains how to request a return, exchange, or refund for purchases made through hubcanto.com.

1. Return Eligibility

Eligible items may be returned within 30 days of delivery.

To qualify for a return, an item should generally meet the following conditions:

  • The return request is submitted within 30 days of delivery.

  • The item is unused and in its original condition.

  • Original packaging and included accessories are retained, where applicable.

  • The item has not been damaged through misuse or unauthorized modification.

  • Proof of purchase, such as an order number or confirmation email, is available.

Items that do not meet these conditions may be ineligible for a return, except where applicable law provides otherwise.

2. How to Request a Return

Please contact our customer service team at service@hubcanto.com before sending any item back.

Include the following information in your email:

  • Your order number.

  • The name of the product you wish to return.

  • The reason for the return.

  • Photographs of the item, if it arrived damaged, defective, or incorrect.

Our team will review your request and provide return instructions if the return is approved.

Please do not send products to our business address without receiving return authorization and instructions.

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

Include your order number and clear photographs showing the issue. We will review the information and explain the available resolution, which may include a replacement or refund, subject to the circumstances and applicable law.

4. Return Shipping Costs

For returns requested because of a change of mind or an incorrect purchasing decision, the customer is generally responsible for return shipping costs.

If a return is required because we sent an incorrect item or the product arrived damaged or defective, please contact us before arranging return shipping. We will provide instructions for resolving the issue.

Nothing in this policy limits any rights that cannot legally be excluded.

5. Refund Processing

Once an approved return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will generally be processed to the original payment method within 5–10 business days after approval. The time required for the funds to appear in your account may depend on your payment provider or financial institution.

Original shipping charges are generally non-refundable unless otherwise required by applicable law or the return results from an error on our part.

6. Exchanges

If you need a replacement or exchange, please contact service@hubcanto.com with your order number and the details of your request.

Exchange availability depends on product availability and the circumstances of the request.

7. Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

We will try to accommodate cancellation requests before an order is processed or shipped. Once an order has entered processing or has been dispatched, cancellation may no longer be possible. Eligible returns may still be requested under this policy.