Privacy policy

Last Updated: October 21, 2026

At Hubcanto, accessible at hubcanto.com, we respect your privacy and are committed to handling personal information responsibly. This Privacy Policy explains what information may be collected, how it may be used and shared, and the choices available to you when using our website.

1. Information We Collect

Depending on how you interact with our website, we may collect the following categories of information.

Personal and Contact Information

Your name, email address, billing address, shipping address, and other contact information you provide when placing an order or contacting customer service.

Order Information

Products purchased, order details, transaction records, delivery information, and related customer service communications.

Payment Information

Payments are processed through the payment methods and service providers available at checkout. We may receive transaction confirmations and limited payment-related details necessary to manage orders. Full payment card details are generally handled by the relevant payment processor.

Technical and Usage Information

When you visit our website, certain information may be collected automatically, including your IP address, browser type, device information, pages visited, and interactions with the website.

Cookies and Similar Technologies

Cookies and similar technologies may be used to support website functionality, maintain shopping cart information, remember preferences, understand website usage, and support analytics or advertising activities where applicable.

2. How We Use Information

We may use personal information to:

  • Process and fulfill orders.

  • Arrange shipping and provide delivery updates.

  • Process payments, refunds, and eligible returns.

  • Respond to customer service requests.

  • Maintain and improve our website and shopping experience.

  • Detect fraud, prevent misuse, and protect our business and customers.

  • Maintain business, transaction, and accounting records.

  • Meet legal, regulatory, and other applicable obligations.

  • Send promotional communications where permitted by law and subject to applicable consent requirements.

You may opt out of promotional emails using the unsubscribe instructions provided in the message, where available.

3. Cookies, Analytics, and Advertising

Our website may use cookies and similar technologies to support essential store functions, remember preferences, measure website performance, or support advertising activities.

The technologies used may depend on the features and applications enabled on our store.

You can manage certain cookies through your browser settings. Disabling some cookies may affect website functionality.

Where required by applicable law, we will provide appropriate consent mechanisms and choices for non-essential cookies or similar technologies.

If advertising or analytics services process personal information, such processing will be subject to applicable legal requirements and the relevant service providers' privacy practices.

4. How Information May Be Shared

We may share relevant information with service providers when reasonably necessary to operate our business, including:

  • E-commerce hosting and website service providers.

  • Payment processors and payment service providers.

  • Shipping carriers and fulfillment partners.

  • Customer service and communication providers.

  • Website analytics and security providers, where used.

  • Professional advisers or public authorities when required by law.

We may also disclose information when necessary to protect our rights, investigate suspected fraud, enforce our policies, or comply with legal requirements.

We do not sell personal information to third parties in exchange for payment. However, certain data sharing for advertising or analytics may be treated as a sale or sharing under specific privacy laws. Where applicable, we will provide the rights and choices required by those laws.

5. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including order processing, customer support, recordkeeping, dispute resolution, and legal compliance.

The appropriate retention period depends on the type of information, the reason it was collected, and applicable legal requirements.

6. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or data storage can be guaranteed to be completely secure.

7. Your Privacy Rights

Depending on your location and applicable law, you may have rights to request access to, correction of, deletion of, or a copy of certain personal information.

You may also have the right to object to or restrict certain processing, withdraw consent where processing is based on consent, or opt out of certain data sharing for targeted advertising where applicable.

To submit a privacy-related request, contact service@hubcanto.com. We may need to verify your identity before responding.

We will handle requests in accordance with applicable legal requirements.

8. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party services, including payment, shipping, analytics, or other service providers.

Those parties may have their own privacy policies and practices. We encourage you to review their policies before providing personal information.

We are not responsible for the independent privacy practices of third-party websites, except where applicable law provides otherwise.

9. Children's Privacy

Our website is not intended for children in circumstances where parental consent or other protections are required by law.

We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter.

10. International Data Transfers

Depending on the location of our service providers, personal information may be processed or stored in countries other than the country in which you reside.

Where required, we will take appropriate steps to handle such transfers in accordance with applicable data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, or legal requirements.

The updated version will be published on this page with a revised date.

12. Contact Us About Privacy

If you have questions about this Privacy Policy or wish to submit a privacy-related request, please contact us using the details below.

Business Name: Gucheng County Qizhishang Trading Co., Ltd.

Email: service@hubcanto.com

Website: https://hubcanto.com

Please include sufficient information for us to understand your request. We may request additional information to verify your identity where permitted or required by applicable law.